Understanding Our Shipping Policy
When you place an order with Paw & Pillow, you're agreeing to our shipping terms, which we've designed to be straightforward and transparent. Here's everything you need to know about how we get our products to your doorstep:
Shipping Costs & Times:
- Your shipping cost and delivery time depend on the items you've selected, the shipping method, and your location.
- Delivery times can vary based on the type of product and warehouse location.
Expected Shipping Timeframe:
| Type Of Goods | Processing Time | Shipping Time | Total Expected Time |
|---|---|---|---|
| Personalized Products | 3 - 5 days | 14 - 21 days | 17 - 26 days |
Shipping Fees:
- Shipping fees are calculated based on the weight of your package.
- You can view the exact shipping fee at the Checkout page before finalizing your order.
Standard Shipping Rates:
| Location | Estimated Shipping Time | Cost |
|---|---|---|
| United States | 10 - 15 business days | US $6.99 |
| Rest Of The World | 15 - 25 business days | US $6.99 |
Free Shipping:
Enjoy free shipping on all orders over $75 as our gift to you.
Shipping Guarantee:
- We stand by our shipping promise. If your item takes longer than 60 business days to arrive, we'll refund the shipping cost or give a partial refund if shipping was free.
- Full refunds are issued for items not arriving within the guaranteed timeframe.
Address Accuracy:
- Please ensure the shipping address is correct when placing your order. We adhere to a strict shipping schedule and cannot change addresses after processing.
- If a package is sent to an incorrect address provided by the buyer, we are not responsible for its recovery or replacement.
Tracking and Delays:
- Tracking updates may be delayed for items shipped from our overseas suppliers.
- Shipping times can be affected by external factors such as strikes, weather, holidays, item size, carrier errors, and more. We promise to keep you informed about any delays.
International Shipping & Customs:
- For international orders, customs taxes and duties may apply, which are the responsibility of the customer.
- We cannot predict or cover any customs charges for international shipments.
- In rare cases, international shipping to certain countries can take longer, and we are not responsible for delays caused by customs clearance.
Liability for International Orders:
- Paw & Pillow is not responsible for customs taxes, duties, or any charges incurred at the destination country.
- If a package is refused, undelivered, or abandoned by the customer for any reason, we reserve the right to not issue a refund.
By ordering from Paw & Pillow, you acknowledge and agree to these shipping terms. Thank you for your understanding and for choosing us to enhance your home with our personalized decor.