Shipping Policy

  • Processing time
  • All orders are processed within 2 to 7 business days (excluding weekends and holidays) depending on production.

  • Shipping time
  • All orders are normally shipped within 7 to 15 business days. You will receive a shipping confirmation email including the tracking number of your order.

    Certain high demand products may have a longer delivery time. Some factors such as Covid-19 influences, weather conditions, natural disasters, holiday periods (Christmas, New Year) and custom clearance may have an impact on delivery time. We are constantly working on improving our shipping times while keeping the same low prices for our customers.

  • Tracking your order
  • When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 1-2 days for the tracking information to become available.

    We use DHL Ecommerce and USPS to deliver packages. 

    You may enter tracking information in this portal: 

    https://webtrack.dhlglobalmail.com/?trackingnumber https://tools.usps.com/go/TrackConfirmAction_input 

    Tracking sites for worldwide orders:

    https://17track.net/en

    https://track.aftership.com

    If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at support@pawandpillow.com with your name and order number, and we will look into it for you.

    Please take note that the expected delivery date is provided by the courier, and is subject to change.

  • Handling orders with multiple items
  • For logistical reasons or production issues, items in the same purchase will sometimes be sent in separate packages with no additional shipping charges. You may receive multiple packages on different days. Please keep this in mind when receiving deliveries. You may receive one item before the next.

    Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
    January,February,March,April,May,June,July,August,September,October,November,December
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