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Freeshipping for all orders over $75


1. What does Paw & Pillow specialize in?

  • "At Paw & Pillow, we're passionate about bringing personalization to your doorstep with our range of home door mats and decor products, each crafted to reflect your personal style."

2. How can I personalize my home decor products?

  • "It's simple and fun! During your order, you can share the text, names, or images you'd like featured on your chosen product. We love bringing your ideas to life!"

3. Can I choose the design of my personalized home decor?

  • "Absolutely! We offer a diverse array of styles, designs, and themes to cater to your unique taste and preferences. There's something for everyone!"

4. How long-lasting are your home decor products?

  • "Durability meets design at Paw & Pillow. Our products are made with high-quality materials to ensure they are not just beautiful but long-lasting too."

5. Are your home decor items suitable as gifts?

  • "Definitely! Our personalized home decor items make thoughtful and unique gifts for various occasions like birthdays, anniversaries, and housewarmings."

6. Can these decor items be used in different rooms?

  • "Yes, our versatile range is perfect for any room - be it your living room, bedroom, nursery, or office. They're designed to enhance any space."

7. What makes personalized home decor special?

  • "Personalized decor adds a special touch to your space, making it uniquely yours and creating a cozy, welcoming atmosphere that's all about you."

8. What's unique about personalized door mats?

  • "Our door mats offer a dual benefit – they not only elevate your home's entrance with a personal touch but also keep dirt at bay, efficiently and stylishly."

9. How can I reach customer support for more questions?

  • "Our friendly customer support team is always here to assist you. Reach out to us at or through our website's contact form. We’re eager to help!"

10. How do I track my order?

  • "Stay updated with your order's journey! Track it using your order ID here, or check your email for a tracking link. For more help, email us at"

11. What payment methods are accepted?

  • "We offer a variety of payment options for your convenience, including Visa, MasterCard, and PayPal. Learn more about our payment methods."

12. Has my order been dispatched?

13. What if my order hasn't arrived?

  • "We're here to resolve this promptly. If your order shows delivered but hasn't arrived, please email us with your order and tracking numbers for immediate assistance."

14. Can I return my product?

15. Can I make changes to my order?

  • "Need to tweak your order? Contact us at within 24 hours of placing your order. Please note, changes post 24 hours are subject to our policy."

16. I received the wrong/defective item. What should I do?

  • "We apologize for any inconvenience. Please contact us with photos or videos of the item, and we'll assist with a replacement or refund. See our Return and Refund Policy for more info."

Need Further Assistance?

  • "We’re always here to help! Feel free to reach out to us for any queries or assistance with your order. Your satisfaction is our top priority."